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PRIVACY POLICY

 

We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy is designed in accordance with the UAE Personal Data Protection Law (PDPL) and applies to all users within the United Arab Emirates.

1. Information We Collect

We may collect the following types of personal data:

  • Identity information: name, email address, phone number

  • Order & delivery details: shipping address, billing information

  • Payment information: processed securely through approved third‑party payment providers

  • Device & usage data: IP address, browser type, pages visited, session duration

  • Cookies: used to enhance your browsing experience and personalize content

2. Legal Basis for Processing (PDPL Requirements)

We process your personal data based on the following lawful grounds:

  • Your consent

  • Performance of a contract (e.g., fulfilling your order)

  • Compliance with legal obligations

  • Legitimate business interests such as improving our services

You may withdraw your consent at any time.

3. How We Use Your Information

Your data may be used to:

  • Process and deliver your orders

  • Communicate with you regarding purchases, updates, or support

  • Improve website performance and customer experience

  • Send marketing communications (only with your consent)

  • Prevent fraud and ensure platform security

4. Sharing Your Information

We do not sell or trade your personal data. We may share information only with:

  • Trusted service providers (payment gateways, logistics partners)

  • IT and security providers

  • Government authorities when legally required

All partners are contractually obligated to protect your data and use it only for the services they provide.

5. Data Storage & Security

We implement strong technical and organizational measures to protect your data from:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

Data may be stored inside or outside the UAE, but always with adequate protection in line with PDPL requirements.

6. International Data Transfers

If your data is transferred outside the UAE, we ensure:

  • Adequate protection levels

  • Compliance with PDPL cross‑border transfer rules

  • Safeguards such as contractual clauses or approved frameworks

7. Your Rights Under UAE PDPL

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Restrict or object to processing

  • Request a copy of your data (data portability)

To exercise these rights, please contact us using the details below.

8. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Analyze traffic

  • Personalize your shopping experience

You may disable cookies in your browser settings, though some features may not function fully.

9. Retention of Data

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and regulatory requirements

10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or business practices. Updates will be posted on this page with a revised date.

12. Contact Us

For questions, requests, or concerns regarding your personal data, please contact us at: selinkasacouture@gmail.com

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